g baazi's Privacy Policy

1 Introduction and Scope

This privacy policy describes how g baazi collects, uses, stores, and protects the personal information of website users. When you create an account on our platform, play games, or use any of our services, you are considered to have voluntarily accepted the terms of this policy.

This policy applies to all services and activities operated under the domain https://gbaazi.cam. For full details on the general terms of using the platform, please read our Terms and Conditions, which cover comprehensive guidelines on membership, bonuses, and services.

g baazi is committed to protecting user privacy in accordance with applicable laws in Bangladesh and international data protection standards.

2 Data Collection

We collect information from users at various stages and in various ways. The types of data collected are listed below by category:

2.1 Registration Information

We collect the information you provide directly when creating an account:

• Full name and date of birth
• Email address and mobile number
• Username and password
• National ID or passport details (for identity verification)
• Address and postal code

2.2 Transaction Information

Payment-related information is collected during deposits and withdrawals. This includes bKash, Nagad, or Rocket numbers and bank account details. We never collect full payment card details directly — these are processed through a secure payment gateway.

2.3 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Visit time, page view history, and session duration
• Referral source (where you came from before reaching our site)
• Login and logout times

2.4 Information Collected via Communication

When you contact our support team via live chat or email, the content of the conversation and your identifying information may be stored and used to provide better service in the future.

3 Purpose of Data Use

g baazi uses collected data only for the following purposes:

3.1 Account Management and Identity Verification

The information you provide is used to create your account, ensure login security, and carry out identity verification (KYC). This is essential for preventing fraud and maintaining account security.

3.2 Processing Financial Transactions

Payment-related information is used to receive deposits and process withdrawals. This information is necessary to ensure each transaction is completed correctly and securely.

3.3 Providing Customer Support

Your information is used to resolve issues, recover accounts, and answer questions about bonuses. Our 24-hour support team provides assistance in both Bengali and English.

3.4 Technical Maintenance and Improvement

By analysing collected usage statistics, we improve platform performance, identify technical issues, and enhance the user experience.

3.5 Responsible Gaming Monitoring

By reviewing playing patterns and transaction data, we can identify potentially risky behaviour and offer assistance when needed. Read our Responsible Gaming Policy for more information, including details on self-exclusion and setting limits.

3.6 Meeting Legal Obligations

We may be legally required to retain and disclose certain data in order to comply with applicable laws, court orders, or directives from regulatory authorities.

4 Data Storage and Security

g baazi uses industry-standard technical and administrative measures to keep your data secure.

4.1 Encryption and Secure Connections

All data exchanged between the website and our servers is protected using SSL/TLS encryption. Passwords and sensitive information are always stored in encrypted form and never as plain text.

4.2 Server Security

Our data is stored in secure data centres where firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorised access.

4.3 Access Controls

Only authorised staff with a legitimate work requirement can access personal data. All staff operate under confidentiality agreements and receive regular security training.

4.4 Retention Period

Data may be retained while an account is active and for a defined period after account closure to meet legal requirements. This period is generally five to seven years, though legal obligations may require it to be longer.

5 Sharing Data with Third Parties

g baazi does not sell your personal data or transfer it to third parties for commercial purposes. However, data may be shared with the following parties in specific circumstances:

5.1 Payment Processors

Necessary transaction data is shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. These parties are governed by their own privacy policies and are required to comply with applicable financial laws.

5.2 Technology and Service Providers

The minimum necessary data is shared with third-party providers of server management, analytics tools, and customer service software. These providers operate under strict data processing agreements.

5.3 Law Enforcement Agencies

We may be legally required to disclose information as part of a court order, government directive, or other lawful legal process. In such cases, only the specifically requested data will be provided.

5.4 Business Restructuring

User data may be transferred in the event of a merger, acquisition, or asset transfer. We will give users appropriate notice before any such change takes place.

6 Cookies and Tracking Technologies

Our website uses various types of cookies and similar technologies.

6.1 Types of Cookies

• Essential cookies: These are required to maintain login sessions and ensure core functionality. Without them, the site will not work properly.
• Functional cookies: Used to remember your preferred language, favourite game categories, and similar preferences.
• Analytical cookies: Used to review which pages are most popular and where users spend more time, in order to improve the site.
• Marketing cookies: Used to display relevant ads and measure the effectiveness of campaigns.

6.2 Cookie Controls

You can disable all cookies other than essential ones from your browser settings. However, this may limit some site functionality. On your first visit to the site, we will ask for your cookie consent.

7 Your Rights

As a g baazi user, you have the following rights over your own data:

7.1 Right to Access

You can request at any time to know what information we hold about you. We will provide that information within 30 working days.

7.2 Right to Rectification

You have the right to request a correction if any information in your account is incorrect. In many cases you can update your information directly from your profile.

7.3 Right to Erasure

In certain circumstances you can request that your personal data be deleted. However, we may be required to retain certain data for a set period to meet legal obligations.

7.4 Right to Object to Processing

You have the right to object to your data being used for marketing purposes. To opt out of email marketing, use the unsubscribe link in any message or contact us directly.

7.5 Right to Data Portability

You have the right to receive your data in a structured, commonly used, and machine-readable format. To make such a request, contact our support team.

8 Protection of Minors

g baazi strictly does not accept anyone under the age of 21 as a member. Casino and betting activities on our platform are exclusively for users aged 21 and above.

Date of birth is verified at registration and, where necessary, age is confirmed using an identity document. If an account belonging to a minor is identified, that account will be suspended immediately and the stored data will be securely deleted. We do not knowingly collect information from anyone under the age of 18.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately — we will act promptly.

9 Policy Changes

We may revise this privacy policy from time to time due to business changes, adoption of new technologies, or legal requirements.

For significant changes, we will send advance notice to your registered email address and display a notification on the website. The date of any policy revision will always be shown at the top of this page.

If you continue using the platform after a policy change, you will be considered to have accepted the revised policy. We therefore recommend visiting this page periodically. For answers to general questions about our platform, read the FAQ section, which provides detailed answers on bonuses, payments, and account-related queries.

10 Contact

If you have any questions about this privacy policy, wish to request access to or deletion of data, or have any concerns about your account information, please get in touch with us:

• Live Chat: 24/7 direct chat support available from any page on the website
• Email: [email protected]

We provide support in both Bengali and English. We will respond to your request as quickly as possible after receipt, and complex requests will be resolved within a maximum of 30 working days.